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GTS was awarded a $1.8M contract, on October 28, 2009, to provide Level I SupportCentric Maintenance to the Defense Information Systems Agency (DISA). Support includes on-site predictive, remedial, and preventive IT hardware maintenance and integrated operating systems software services for 14 Computing Services Directorate (CSD) Processing Centers and 42 satellite sites nationwide. DISA CSD is the preeminent provider of information systems support to our warfighters and others as required by the Department of Defense, under all conditions of peace and war. The processing centers provide a full range of state-of-the-art information technology service, including computer processing. They provide responsive, reliable, accurate, secure, and cost-effective information technology services to our warfighters and other customers. Support provided includes: 24x7x365 Help Desk services, including on-site technical support, and critical equipment support with a 2-hour response time and a 4-hour repair time commitment. GTS utilizes Remedy Action Request to track Help Desk calls and tickets, provide status reports, and track inventory. Technical support services include troubleshooting, repair, maintenance, relocation, acquisition, delivery, configuration, integration, and upgrade of servers, workstations, and peripheral hardware and software, as well as coordination of OEM agreements.
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