IT Services
| Information Technology and Help Desk Support Services
| | On-site and depot-level Information Technology and Help Desk support tailored to fit custom operational requirements |
IT Technical Capabilities
- Predictive, Preventative and Remedial Maintenance
- Level I - Two (2) hour on-site response, repair within four (4)
- Level II - Next business day response with same day repair
- Level III - Next business day response with third business day repair
- 24x7x365 Help Desk
- Remote Diagnostics
- Engineering Change and Firmware update Services
- Relocation Services
- Surge Services
- Standby Maintenance
- Systems and Network Engineering, Analysis, Integration, Management, Refresh and Testing
- LAN/WAN Design, Implementation and Interconnection
- Installation, Uninstallation and System Upgrade Services
- Web Page Design, Development and Maintenance
- OEM Agreements/Extended Warranties
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| Application/Integration
Defense Information Systems Agency (DISA) Support GTS Prime on-site predictive, remedial, and preventive IT hardware maintenance and integrated operating systems software services to the Defense Information Systems Agency (DISA) for (15) Computing Services Directorate (CSD) Processing Centers and (42) satellite sites nationwide.
- 24x7x365 Help Desk services.
- Level I support – 2-hour response time and a 4-hour repair time commitment.
- Level II/III – Next business day response with same repair/
- Technical support services include troubleshooting, repair, maintenance, relocation, acquisition, delivery, configuration, integration, and upgrade of servers, workstations, and peripheral hardware and software, as well as coordination of OEM agreements.
Unites Services Department of Agriculture –Farm Service Agency (USDA FSA) Support
GTS provides on-site hardware remedial and preventive maintenance for the USDA-FSA IBM AS400 Model 170 mid-range computers, and IBM Model 4232 Impact Printers at approximately 2,370 sites and over 8,000 items nationwide.
- Support includes on-site technical support and critical equipment support with a 4 to 18-hour response time, depending on location.
- Support Inventory to maintain this contract is stored in-house (located at GTS) along with depot repair and refurbishment efforts associated with the FSA contract.
Miscellaneous IT Support- GTS Prime on-site VAX remedial maintenance and manufacturer hardware/firmware update services to Warner Robins AFB.
- GTS Subcontract on-site, 24x7 on-site preventive maintenance and remedial maintenance of IBM computer systems located at Tinker AFB, OK.
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